Ordering
All you need to do to purchase an item is add it to your cart. When you have finished adding all your items to the cart you can proceed to the checkout which will take you to the payment section. All payments are accepted via credit or debit cards through PayPal.
You will automatically receive an email from PayPal confirming your order once you have paid.
Please contact me for further details if you wish to place an order using a cheque or local collection. If a cheque payment is being made the order will not be posted until the cheque has cleared.
If for any reason your order cannot be met, I will contact you to let you know. Normally if the item is just out of stock you will be given the option of waiting until another has been made or a full refund. Alternatively you may wish to choose another item.
Postage
Postage is set at Special Delivery postage rate for insurance purposes. I do not except any responsibility for items getting mislaid in the post. So if you wish to collect your item please contact me before placing the order.
Returns
If you are not completely satisfied with your purchase you may have a full refund if returned within 7 days. You must notify me within 3 days of receipt explaining the reason you are not satisfied. All items must be returned unworn, in their original packaging. The buyer is responsible for returning the item by Royal Mail special delivery so it can be traced. Once the item is returned I will issue a full refund. The postage and packaging will not be refunded unless the item was damaged or faulty.
I will accept the return of earrings, however the cost of new ear wires will be deducted from the refund so they can be replaced and the earrings re sold. This is for health and hygiene reasons.
I will not charge for the ear wires if the earrings are being returned because they are faulty.
Your statutory rights are not affected by this policy.
Data security and privacy
In accordance with the UK Data Protection Act I will only hold and use data lawfully. All information received will only be used to complete orders and no information will be shared with any third party.
If you make a payment using PayPal I will not have access to any of your card detail information. PayPal use secure server technology. I will however be given details such as your name, address and email so that I can complete your order.